Since its inception in 1979, ZILLIONe has emerged as one of Sri Lanka’s top enterprise technology solutions providers supporting over 700 customers worldwide with solutions that help businesses succeed and maximize their IT investments. Sujan Suresh, Group Chief Operating Officer of ZILLIONe, and Enrico Lisk, Director of Digital Transformation, talk about the company’s evolution and impact.
Can you take us through ZILLIONe’s solutions and their impact and give us an overview of the company and its journey thus far?
Our pioneering spirit and constant technology updates have been key to our success and our customers’ survival in a rapidly changing tech landscape. Over the past four decades, we have evolved from a local IT provider to a global player, serving over 700 clients worldwide, and our success stems from continuous innovation and excellence.
We offer Business Applications, Data, BI and AI, Smart Collaboration, Microsoft Cloud Solutions, Cybersecurity Solutions, and Enterprise Software Development. These technologies streamline operations, provide actionable insights, and drive data-based decisions, ensuring clients stay ahead in their industries.
How is ZILLIONe contributing to driving Sri Lanka’s digital future? What do you bring to the table that’s different from your peers?
As a tech transformative company, we leverage global partnerships and expertise, pioneering rapid technology adoption in Sri Lanka. ZILLIONe plays a pivotal role in driving Sri Lanka’s digital future through unique approaches to our faster adoption of technology and our focus on Data, AI, and Business Intelligence solutions. Firstly, we prioritize creating an AI-ready workforce, capitalizing on the region’s rapid AI adoption for economic growth.
Secondly, our emphasis on data-centric solutions sets us apart. In a world increasingly driven by data, ZILLIONe’s ability to harness, analyse, and leverage data enables clients to achieve superior business outcomes.
In addition, we provide advanced analytics and AI capabilities that empower businesses to unlock new opportunities, optimize operations, and stay ahead of the competition. This commitment positions Sri Lanka as an evolving hub for digital excellence. Through these efforts, ZILLIONe isn’t just participating in digital transformation but actively shaping Sri Lanka’s technological future. By focusing on cutting-edge technologies and early adoption of newer technology, we ensure Sri Lankan enterprises can compete globally.
What are the typical challenges or misconceptions businesses confront when they invest in technology and digitalization, and how can ZILLIONe address these?
Businesses often struggle with investing in technology without a clear strategy, failing to align it with their goals. They face employee resistance, overlook management change and neglect cybersecurity. Many overemphasize technology itself rather than its application in solving business problems.
We address these issues by offering comprehensive services beyond system provision and helping clients design, implement, and optimize business processes aligned with their strategic goals and technological capabilities. Continuous support ensures employees feel confident using new systems and understand their benefits, and we also monitor the impact of digital transformation on key performance indicators and ROI. By demonstrating the value of technology, we help clients overcome resistance, ensuring successful and sustainable adoption.
How does ZILLIONe foster a culture that drives innovation and constant development to keep pace with rapid technological overhauls? How does ZILLIONe help its clients with this critical aspect of aligning and empowering people?
As a 45-year-old IT company, we have witnessed the profound impact of digitization and technology on the industry and economy. Our mission is to be the premier technology partner for customers, serving as IT consultants at the strategic management level. To achieve this, we consistently adopt the latest solutions, as exemplified by being the country’s first Microsoft Gold partner. Effective training and adoption are crucial for the successful implementation of new solutions.
We offer continuous support throughout our clients’ transformation journeys, providing annual consulting services to prioritize solution optimization. This ensures clients’ evolving business needs are met, even if new solutions are necessary. By focusing on these aspects, they ensure clients stay ahead in the ever-changing technological landscape.
Our track record as a global technology player is a testament to our commitment to innovation and excellence in supporting businesses to navigate the complexities of the digital age and derive optimal IT investment returns.