Dialog Enterprise & H One launch Operator Connect for Microsoft Teams

Dialog Enterprise, the leading ICT solution provider in Sri Lanka, announced its collaboration with Microsoft and H One to introduce Operator Connect, a unique communication service that seamlessly connects with Microsoft Teams. This new offering enables businesses to elevate their collaboration experience, prioritize mobility and security, and optimize costs, setting a new standard for communication solutions in the Sri Lankan enterprise market. Notably, this solution is another first by Dialog Enterprise in Sri Lanka, reinforcing its commitment to introducing cutting-edge advancements to the market.

With over 320 million monthly active users, Teams leads the way as the top technology for companies looking to digitalize collaboration and enable hybrid working for their employees. Beyond being simply a collaboration tool, Teams offers numerous advantages, among which providing a fully integrated telephony system is a key differentiator. Microsoft provides various ways to connect to Microsoft Teams Phone. Businesses can implement Direct Routing, or use Operator Connect. As an alternative
to Direct Routing or Traditional PABX, Operator Connect simplifies operations in Teams with an operator-managed solution. Operator Connect is a simple, fast and cost-effective solution for companies keen to reduce the complexities of managing their own PSTN breakout solution.

Operator Connect for Microsoft Teams brings several key benefits to businesses in Sri Lanka. Firstly, it seamlessly integrates calling capabilities into Teams, consolidating communication channels and simplifying collaboration for businesses of all sizes. Operator Connect reimagines PSTN calling in Teams as an operator-managed solution, simplifying integration while offering swift deployment, reduced hardware costs, and centralized administrative control through the Teams Admin Centre. This innovative approach addresses the complexities of PSTN integration, making it an appealing option for companies aiming to enhance communication efficiency and minimize operational challenges. Additionally, Operator Connect helps enterprises manage the productivity of their hybrid workforce effectively, identifying top performers and offering targeted coaching to enhance productivity.

Dialog Enterprise provides expert implementation support, handling system configuration, technical staff training, and service activation, ensuring a seamless and hassle-free experience for clients. Operator Connect for Microsoft Teams is built to take full advantage of the Microsoft 365 platform’s security features, offering added peace of mind to clients. Email your inquiries to [email protected].